Terms of Use

Last updated: July 27, 2026

These Terms of Use ("Terms") govern access to and use of SessionPilot OPS - the web app at app.sessionpilot.nl and the "Session Pilot Ops" mobile app for Android and iOS (together, the "Service") - provided by Proxie Studio ("we", "us"). By creating an account or using the Service, you agree to these Terms and our Privacy Policy. For the mobile app, this document also serves as the End User License Agreement (EULA) as distributed through the Apple App Store and the Google Play Store.

1. Who these Terms apply to

The Service is used by two kinds of accounts:

Employers - restaurant owners/managers who sign up for the Service and manage their staff and operations through it
Employees - staff invited by an Employer to use the Service, typically for scheduling, attendance, chat, and training

There's no public self-signup for Employees - an Employer creates or invites every Employee account, and an Employer's use of the Service on behalf of its staff is also subject to any separate written agreement between the Employer and us. The mobile app is a workplace tool provided to you by your Employer for work purposes, not a general consumer app; if you're a minor employed lawfully under your country's labor law, your Employer is responsible for any parental/guardian consent that law requires before you're given an account.

2. Mobile app license grant

Subject to your compliance with these Terms, Proxie Studio grants you a limited, non-exclusive, non-transferable, revocable license to download and use the "Session Pilot Ops" app on Apple- or Android-compatible devices that you own or control, solely to access the Service in your capacity as an Employer or Employee. You may not:

Copy, modify, or create derivative works of the app
Reverse engineer, decompile, or disassemble the app, except as applicable law expressly permits
Rent, sell, sublicense, or otherwise transfer the app or your rights to it
Remove or alter any proprietary notices within the app
Use the app to build a competing product or service

3. Accounts

You're responsible for keeping your login credentials confidential and for all activity under your account
Owners/managers sign in with a work email; Employees without an email sign in with an employer-issued employee ID
Notify us or your Employer promptly if you suspect unauthorized access to your account

4. Employer & Employee responsibilities

The Employer is responsible for the accuracy of the information it or its staff enter into the Service, including payroll, personal identification, and bank details, and for having a lawful basis to collect and process that information about its staff
The Employer is responsible for deciding who at their restaurant gets access to which features, and for deactivating accounts for staff who leave
Employees are responsible for the content they post in chat, announcements, incident reports, and elsewhere in the Service

5. App features & device permissions

The mobile app requests the device permissions below. You can revoke any of them at any time in your device settings; doing so simply disables the related feature rather than the whole app.

iOS - Camera and Microphone (for attaching photos/video in chat, incidents, and training) and Notifications. Manage these under Settings → Session Pilot Ops.
Android - CAMERA, RECORD_AUDIO, READ_MEDIA_IMAGES (or READ_EXTERNAL_STORAGE on older Android versions), and POST_NOTIFICATIONS. Manage these under Settings → Apps → Session Pilot Ops → Permissions.

There is no subscription or in-app purchase in either the web app or the mobile app - access is arranged directly between Proxie Studio and your Employer.

6. Account deletion

Because Employee accounts are created and managed by your Employer rather than by self-signup, deletion normally goes through your Employer, who can deactivate or remove your account at any time from their dashboard. If you want your personal data deleted and can't go through your Employer, email us at enquiries@weareproxie.com and we'll process the request, subject to any data we or your Employer are legally required to retain (see our Privacy Policy). An Employer that wants to close its restaurant's account entirely should also contact us at that address.

7. Acceptable use

You agree not to:

Use the Service for any unlawful purpose, or in a way that violates a colleague's or third party's rights
Attempt to access another user's account or data you're not authorized to see
Upload content that is harassing, defamatory, or otherwise inappropriate for a workplace tool
Interfere with or disrupt the Service, or attempt to reverse-engineer it beyond what applicable law permits
Use automated means to scrape or extract data from the Service without our written permission
Use the mobile app in any way that violates the policies of the Apple App Store or Google Play Store

8. Content you submit

You retain ownership of content you submit (messages, photos, documents, and similar). By submitting it, you grant us a license to host, store, and display it as needed to operate the Service for you and your Employer. We only use this content to provide the Service - see our Privacy Policy for details.

9. Third-party services

The Service relies on third-party providers to function, including Firebase Cloud Messaging (push notifications), Google Gemini (optional AI operations summaries), and Resend (transactional email). Your use of features backed by these providers is also subject to their respective terms where applicable.

10. Availability & support

We aim to keep the Service available and reliable, but we don't guarantee uninterrupted access. We may perform maintenance, and features may change over time. The Service is provided "as is" and "as available", without warranties of any kind except as required by law.

11. Limitation of liability

To the maximum extent permitted by law, Proxie Studio is not liable for indirect, incidental, or consequential damages arising from use of the Service. Nothing in these Terms limits liability that cannot be limited under applicable law (for example, liability for gross negligence or willful misconduct, or statutory employment/consumer protections in the country where an Employee works).

12. Termination

An Employer may stop using the Service at any time. We may suspend or terminate access to the Service for any account that violates these Terms, or if required to comply with law. Sections that by their nature should survive termination (such as Sections 8, 11, and 17) will continue to apply.

13. Apple App Store - additional terms (iOS)

These terms apply only to your use of the mobile app on an iOS device, and only as between you and us:

This Agreement is between you and Proxie Studio only, not Apple - Apple is not a party to it and bears no responsibility for the app or its content
Apple has no obligation to provide maintenance or support services for the app
If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price for the app, if any, to you; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app
Apple is not responsible for addressing any claims by you or a third party relating to the app, including product liability claims, claims that the app fails to conform to a legal or regulatory requirement, and claims arising under consumer protection or similar legislation
Apple is not responsible for the investigation, defense, settlement, or discharge of any third-party claim that the app infringes their intellectual property rights
You represent that you're not located in a country subject to a U.S. Government embargo or listed on any U.S. Government restricted-party list
Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce them against you

14. Google Play Store - additional terms (Android)

These terms apply only to your use of the mobile app on an Android device, and only as between you and us:

This Agreement is between you and Proxie Studio only, not Google - Google is not a party to it and bears no responsibility for the app or its content
Google has no obligation to provide maintenance or support services for the app
Google is not responsible for any product liability, consumer protection, or intellectual property infringement claims relating to the app
By installing the app from Google Play, you confirm you're not located in a country subject to a U.S. Government embargo or listed on any U.S. Government restricted-party list

15. Changes to these Terms

We may update these Terms from time to time. We'll update the "Last updated" date above, and for material changes we'll take reasonable steps to notify Employers before the change takes effect.

16. Governing law

These Terms are governed by the laws of Delhi, India, and any disputes are subject to the exclusive jurisdiction of the courts located in Delhi, India, except where applicable local law requires otherwise (for example, mandatory consumer or employment protections in the country where an Employee works).

17. Contact us

Proxie Studio
H.M-107 Jamalpur Colony, 141010, Ludhiana, Punjab, India
enquiries@weareproxie.com