Terms of Use

Last updated: July 27, 2026

These Terms of Use ("Terms") govern access to and use of SessionPilot OPS - the web app at app.sessionpilot.nl and the "Session Pilot Ops" mobile app for Android and iOS (together, the "Service") - provided by Proxie Studio ("we", "us"). By creating an account or using the Service, you agree to these Terms.

1. Who these Terms apply to

The Service is used by two kinds of accounts:

Employers - restaurant owners/managers who sign up for the Service and manage their staff and operations through it
Employees - staff invited by an Employer to use the Service, typically for scheduling, attendance, chat, and training

There's no public self-signup for Employees - an Employer creates or invites every Employee account, and an Employer's use of the Service on behalf of its staff is also subject to any separate written agreement between the Employer and us.

2. Accounts

You're responsible for keeping your login credentials confidential and for all activity under your account
Owners/managers sign in with a work email; Employees without an email sign in with an employer-issued employee ID
Notify us or your Employer promptly if you suspect unauthorized access to your account

3. Employer & Employee responsibilities

The Employer is responsible for the accuracy of the information it or its staff enter into the Service, including payroll, personal identification, and bank details, and for having a lawful basis to collect and process that information about its staff
The Employer is responsible for deciding who at their restaurant gets access to which features, and for deactivating accounts for staff who leave
Employees are responsible for the content they post in chat, announcements, incident reports, and elsewhere in the Service

4. Acceptable use

You agree not to:

Use the Service for any unlawful purpose, or in a way that violates a colleague's or third party's rights
Attempt to access another user's account or data you're not authorized to see
Upload content that is harassing, defamatory, or otherwise inappropriate for a workplace tool
Interfere with or disrupt the Service, or attempt to reverse-engineer it beyond what applicable law permits
Use automated means to scrape or extract data from the Service without our written permission

5. Content you submit

You retain ownership of content you submit (messages, photos, documents, and similar). By submitting it, you grant us a license to host, store, and display it as needed to operate the Service for you and your Employer. We only use this content to provide the Service - see our Privacy Policy for details.

6. Third-party services

The Service relies on third-party providers to function, including Firebase Cloud Messaging (push notifications), Google Gemini (optional AI operations summaries), and Resend (transactional email). Your use of features backed by these providers is also subject to their respective terms where applicable.

7. Availability & support

We aim to keep the Service available and reliable, but we don't guarantee uninterrupted access. We may perform maintenance, and features may change over time. The Service is provided "as is" and "as available", without warranties of any kind except as required by law.

8. Limitation of liability

To the maximum extent permitted by law, Proxie Studio is not liable for indirect, incidental, or consequential damages arising from use of the Service. Nothing in these Terms limits liability that cannot be limited under applicable law (for example, liability for gross negligence or willful misconduct, or statutory employment/consumer protections in the country where an Employee works).

9. Termination

An Employer may stop using the Service at any time. We may suspend or terminate access to the Service for any account that violates these Terms, or if required to comply with law. Sections that by their nature should survive termination (such as Sections 5, 8, and 11) will continue to apply.

10. Changes to these Terms

We may update these Terms from time to time. We'll update the "Last updated" date above, and for material changes we'll take reasonable steps to notify Employers before the change takes effect.

11. Governing law

These Terms are governed by the laws of India, without regard to its conflict-of-laws principles, except where applicable local law requires otherwise (for example, mandatory consumer or employment protections in the country where an Employee works).

12. Contact us

Proxie Studio
H.M-107 Jamalpur Colony, 141010, Ludhiana, Punjab, India
enquiries@weareproxie.com